Refund policy

Last updated: November 14, 2026

We stand behind every piece we sell. If something isn't right, we're here to help.

Returns

Return new, unworn, unwashed items with original tags within 30 days of delivery.

  • Full-price items are refunded to your original payment method.
  • Sale and promotional items are refunded as store credit.

Items must come back as we sent them: not worn, washed or altered, and free of perfume, smoke and pet hair. If a return doesn't meet these conditions, we'll send it back to you at your expense.

How to return

  1. Request a return from your order page (Account → Orders), use our Return Request form, or email hello@thundersistersco.com with your order number.
  2. We'll reply within 2 business days with approval and the return address.
  3. Ship your return within 10 days of approval by USPS, with your order number inside the package. Use a service with tracking, because we can't cover returns lost in transit.

We can't accept returns sent without our approval. Return shipping and the original shipping charge aren't refunded unless we made a mistake.

Not returnable

  • Items marked Final Sale on the product page
  • Gift cards
  • Socks and any item that has been worn or washed, for hygiene reasons

Damaged, defective or wrong items

Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or give a full refund, including shipping. If a flaw in materials or workmanship shows up later with normal wear, contact us. We stand behind our quality.

Exchanges

Return your item and place a new order. It's the fastest way to get your size before it sells out.

Gifts

Gift returns are refunded as store credit to the recipient. Please include the order number or the buyer's name.

Holiday returns

Items bought from November 15 to December 24 can be returned until January 31. After 30 days, email us to start a holiday return.

Cancellations and pre-orders

You can cancel an order within 24 hours. You can cancel a pre-order any time before it ships by emailing us, and we'll refund you in full. If your pre-order will ship later than the date we gave, we'll let you know, and you can wait or cancel for a full refund.

Refunds

Approved refunds go to your original payment method within 10 business days of inspection. Your bank may take a few extra days to post the credit. Store credit is sent by email and never expires. If 15 business days pass with no refund, email hello@thundersistersco.com.

Fair use

We may refuse returns or decline future orders when we see signs of fraud or a pattern of excessive returns. If there's a problem with your order, please contact us before disputing a charge with your bank. We can usually fix it faster.