Shipping policy
Last updated: October 29, 2026
Where we ship
We currently ship to addresses within the United States.
Processing time
In-stock orders are packed with care and shipped within 1 to 3 business days (Monday through Friday, excluding holidays). You'll receive an email with tracking as soon as your order is on its way.
Shipping rates
Shipping rates are calculated at checkout. During our introductory offer, standard shipping is free on U.S. orders over $150.
Pre-orders
Some pieces are offered for pre-order before they arrive in our studio. Each pre-order item shows its expected ships-by date on the product page, and that date is noted on your order.
- Orders that include a pre-order item ship together once every item is ready, unless we tell you otherwise.
- If we can't ship by the date we promised, we'll email you before that date with a revised ship date and your choice to keep your order or cancel it for a full, prompt refund.
- You may cancel a pre-order at any time before it ships for a full refund.
Holiday delivery
We'll do everything we can to get gifts to you in time. Holiday shipping deadlines will be posted on our site each season. Once a package leaves us, delivery times are up to the carrier.
Lost or damaged packages
If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office, then email us within 7 days and we'll help you file a claim with the carrier. If your order arrives damaged, see our Refund Policy.
Address changes
Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible. We can update it as long as your order hasn't shipped.
Questions
Reach us anytime at hello@thundersistersco.com.
